A Leroy Co. Ltd. (1051 Budapest, Október 6. utca 8. hereinafter: TG Italiano Restaurant or Data Controller) as the operator of TG Italiano Restaurant and as the Data Controller, has prepared its policy on the handling of complaints in order to ensure the transparent, efficient handling and investigation of complaints from the Data Subject according to uniform rules. This Code is based on the Consumer Protection Act 1997. CLV. law and the General Data Protection Regulation (hereinafter GDPR). The complainant’s data are protected by the Freedom of Information and Self-Determination and Freedom of Information Act 2011. CXII. Act (hereinafter referred to as Info tv.) shall be treated in accordance with the provisions of.


I.1. Ways to report

Oral complaint

If the Data Subject does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, my TG Italiano will promptly take a record of the complaint and its position on it.
The TG Italiano Restaurant is obliged to provide a copy of the report to the Data Subject on the spot in the case of a verbal complaint made in person.

The record of the complaint must include the following:
– the name and address of the Data Subject,
– where, when and how the complaint was lodged,
– a detailed description of the data subject’s complaint, a list of the documents and other evidence presented by the data subject,
– a statement by TG Italiano Restaurant of its position on the Data Subject’s complaint, where an immediate investigation of the complaint is possible,
– the signatures of the person taking the minutes and of theImported,
– the place and time of recording of the minutes.

As TG Italiano Restaurant does not have a customer service or voice recording facility, only verbal complaints made in person can be formally accepted. If this is not possible, the Data Subject’s attention should be drawn to the possibility of a written complaint!

In the event of a verbal complaint, the TG Italiano Restaurant provides the following complaint procedure:
– in person at TG Italiano Restaurant, 1051 Budapest, Október 6. 8. street, opening hours: monday-sunday 12:00-00:00

Written complaint
– TG Italiano Restaurant is obliged to reply to the written complaint in writing within 30 (thirty) days after receipt and to take measures to communicate the complaint.
– A shorter time limit may be set by law, and a longer time limit by statute. The TG Italiano Restaurant must state the reasons for its decision to reject the complaint.
– The TG Italiano Restaurant is obliged to keep the record of the complaint and a copy of the reply for 5 (five) years and to present it to the inspection authorities upon request.
– If the complaint is rejected, the TG Italiano Restaurant is obliged to inform the Data Subject in writing of the authority or the conciliation body to which he/she may refer the complaint, depending on its nature.
– The complaint must not only be answered within 30 (thirty) days, but also be sent to theErintett.
– The requirement of written form may also be met by letter, e-mail or fax, or by any other means which allows the recipient to store the data permanently for a period of time adequate for the purposes for which it was intended and to display the data in unchanged form and content.

By proxy:
– The customer may also act by proxy. The authorised representative may only see
a proxy if the authorisation is contained in a public or private document with full probative value.

I.2. Registering the complaint

TG Italiano Restaurant keeps a record of complaints and the measures taken to resolve them.
The register contains:
– a description of the complaint and the event or fact that is the subject of the complaint,
– the date of the complaint,
– a description of the action taken to settle or resolve the complaint, and if not, the reasons for the refusal,
– the deadline for completion of the measure and the name of the person responsible for its implementation,
– the date of the response to the complaint.
The complaint and the reply must be kept for five years

I.3. Remedies

In the event of a total or partial rejection of the complaint, or if the 30 (thirty) day time limit for responding to the complaint has expired without result, the Data Subject may turn to the following bodies or authorities:

1) Where the complaint concerns information, rectification, blocking or blocking of data
refusal of erasure by the controller, the National Data Protection and Information
You can apply to the Freedom Authority.

Name: National Authority for Data Protection and Information
Office: 1125 Budapest Szilágyi Erzsébet fasor 22/c.
Postal address: 1530 Budapest, Pf.: 5.
Phone: +36 (1) 391-1400
Fax: +36 (1) 391-1410

2) In the event of a dispute relating to the formation, validity, effects and termination of the contract, breach of subcontract and its effects, a conciliation procedure may be initiated.

Name: Budapest Conciliation Board
Location: 1016 Budapest, Krisztina krt. 99.
Telephone: (1) 488-2131
Fax: (1) 488.2186

3) The district offices are the first instance in consumer protection matters.

4) A customer who is not a consumer may, after lodging a complaint with TG Italiano, seek redress before the competent court (

These Rules 2018. in force from 25 May.